Why did Air India Express cancel flights? Civil Aviation Ministry wants report, BA

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109971366Image used for representation.


Image used for representation.

The Civil Aviation Ministry on Wednesday called for a report from Air India Express on the flight cancellations and asked them to resolve the issues quickly.

The airline has also been advised to ensure facilities for passengers as per the norms of the Directorate General of Civil Aviation (DGCA).

Air India Express, the Tata Group’s low-cost airline, canceled several flights today. The cancellations are reportedly the result of a protest by some cabin crew members against alleged ‘mismanagement at the airline’. According to a PTI report, dissatisfaction among cabin crew has increased, especially since the merger process with AIX Connect, formerly known as AirAsia India, began.

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The airline has issued a statement acknowledging the issue: “Some of our cabin crew have called in sick at the last minute as of last night, leading to flight delays and cancellations. While we are in discussions with the crew to determine the reasons behind these events, Our teams are actively addressing this issue to minimize any resulting inconvenience to our guests. We sincerely apologize to our guests for this unexpected disruption and emphasize that this situation does not reflect quality of the service we strive for.’

Passengers took to social media to express their frustration over the sudden flight cancellations. In response to a passenger’s post about a canceled flight, Air India Express apologized and cited “operational reasons” for the cancellation.

Late last month, a union representing some of Air India Express’ cabin crew alleged that the airline is poorly managed and that there is a lack of equality in the treatment of staff.

Air India Express Employees Union (AIXEU), a registered trade union, which claims to represent around 300 cabin crew members, mostly senior citizens, had also alleged that the mismanagement of its affairs has affected employee morale.

As part of the consolidation of its aviation business, Tata Group is merging Air India Express and AIX Connect, as well as Vistara with Air India. However, the mergers have been met with resistance from employees who allege mismanagement and inequality in the treatment of staff.

  • Published on May 9, 2024 12:07 PM IST

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